FAQ

  1. What do I do if my Allora USA product has an issue?
    Click here to order Spare Parts for your Allora USA product.
    If you need replacement parts through your warranty, all products must be registered. Click here to register your product and one of our Customer Service Technicians can assist you.
  2. Do I get a discount on commercial projects?
    Yes! Please contact our sales representatives via phone or email sales@allorausa.com for your commercial projects in order to get bulk pricing.
  3. Where do the products ship from?
    Our products ship from our headquarters in Virginia.
  4. How to take care of your new sink/faucet?
    Like most things in the kitchen that needs care and attention click the links below to see how to take care of your new Allora USA product.
  5. Do you have all the items on your site in stock?
    One of our goals is to keep all the products in stock listed on our site. We make every effort to make a note on the item if the item is back-ordered for an extended period of time.
  6. Can I upgrade to faster shipping?
    Please contact customer service to upgrade shipping.
  7. What is your return policy?
    30 day money-back guarantee* restrictions may apply.
  8. What should I do if my order is damaged?
    While we do our best to package everything securely, occasionally there are bumps in the road that we can’t avoid. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt and notify us within 24 hours. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.
  9. What if no one is present to accept delivery after one has been scheduled?
    You will be responsible for any redelivery charges and/or storage fees.
  10. What happens if I refuse the shipment?
    You will be responsible for the charges involved in returning the merchandise to us. This is also the case when a package is deemed as undeliverable, perhaps because you gave us an incorrect or inaccurate address.
  11. When will my order ship?
    Your order will ship the same day if we receive your order before 2 pm EST. Our hours of operation are Monday-Friday 8 AM- 5 PM, so if you place your order on the weekend your order will be processed the next business day.
  12. Where can you ship to?
    We can ship anywhere! However, free shipping is only in the US and excludes PR, Hawaii, Alaska.
  13. When will I receive my shipment?
    We are located in Virginia. The shipment times depend on where it is being shipped to. Once you place your order, we will provide a UPS tracking number via email within 1 business day.

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