Warranty

Sinks

Allora USA Commercial Sinks Warranty

Allora USA offers a 10-year warranty to commercial buyers for multi-family residential applications, starting from the original purchase date. In this warranty, "multi-family residential application" refers to the sink being bought from Allora USA by a purchaser who owns but doesn't reside in the dwelling where the sink is initially installed (e.g., rented single unit, multi-unit home, condominium, apartment, or community living center).

The following installations are not considered multi-family residential applications, are excluded from this 10-year warranty and are subject to the 5-year warranty: industrial, institutional, or other business premises, such as dormitories, hospitality venues (hotel, motel, extended stay locations), airports, educational facilities, long- or short-term healthcare facilities (hospital, rehabilitation center, nursing home, assisted living, or staged-care living units), public spaces, or
common areas.

Waste fittings and accessories are covered by a warranty for a duration of 1 year from the date of purchase.

Additional Warranty Conditions on Sinks

Our warranty excludes coverage for product failure or damage resulting from the use of optional accessories, abusive treatment, misuse, environmental factors, normal wear (including dents and scratches), improper care and cleaning, use of aggressive and abrasive cleaners, damage due to handling, or failure to comply with the recommended procedures for installation, care, and maintenance outlined in the provided installation and care guide for each sink. This warranty is extended solely to the original consumer purchaser of the product.

This warranty doesn't cover shipping costs, labor costs, or any other charges related to the installation or replacement of the sink, diagnosis or replacement of any faucet or component part, or any other expenses or losses are not covered by this warranty. Additionally, this warranty does not apply to obsolete, discontinued, or display products, whether purchased at discount outlets and/or online, or sold on clearance or closeout.

All incidental or consequential damages are expressly excluded. No additional warranties, whether express or implied, are provided, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.

Some states may not allow the exclusion or limitation of incidental or consequential damages or impose limitations on the duration of an implied warranty, so the aforementioned restrictions or exclusions may not be applicable to you.

This warranty affords you specific legal rights, and you may possess other rights that vary from state to state.

The above protection will continue for 10 years.

To Obtain Service Under Warranty

Write to:

Allora USA Manufacturing Company
Attention: Customer Care
22713 Commerce Center Ct. Suite 140 Dulles, VA 20166

Include a letter containing the following information:

Date of purchase and installation.

Proof of Purchase (copy of original dated invoice)

Description of nature of defect.

Model number or description of model and/or component part if possible.

To Obtain Service Under Warranty

Write to:

Allora USA Manufacturing Company
Attention: Customer Care
22713 Commerce Center Ct. Suite 140 Dulles, VA 20166

Include a letter containing the following information:

Allora USA Residential Sinks Warranty

Allora USA provides a warranty to the original purchaser of an Allora USA stainless steel sink, stipulating that Allora USA, at its discretion, will replace or repair the product free of charge if it fails due to a manufacturing defect during normal residential use within the initial year from the date of purchase. It is important to note that product replacement does not encompass transportation costs or labor installation costs. This warranty is specifically applicable to stainless steel self-rimming top mount sinks installed in a conventional countertop surface and stainless steel undermount sinks installed in a conventional solid surface countertop, and it is valid for residential installations exclusively. Allora USA retains the right to inspect the product in question and its installation before proceeding with a replacement.

Waste fittings and accessories are covered by a warranty for a duration of 1 year from the date of purchase.

Additional Warranty Conditions on Sinks

Our warranty excludes coverage for product failure or damage resulting from the use of optional accessories, abusive treatment, misuse, environmental factors, normal wear (including dents and scratches), improper care and cleaning, use of aggressive and abrasive cleaners, damage due to handling, or failure to comply with the recommended procedures for installation, care, and maintenance outlined in the provided installation and care guide for each sink. This warranty is extended solely to the original consumer purchaser of the product.

Shipping costs, labor costs, or any other charges related to the installation or replacement of the sink, diagnosis or replacement of any faucet or component part, or any other expenses or losses are not covered by this warranty. Additionally, this warranty does not apply to obsolete, discontinued, or display products, whether purchased at discount outlets and/or online, or sold on clearance or closeout.

All incidental or consequential damages are expressly excluded. No additional warranties, whether express or implied, are provided, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.

Some states may not allow the exclusion or limitation of incidental or consequential damages or impose limitations on the duration of an implied warranty, so the aforementioned restrictions or exclusions may not be applicable to you.

This warranty affords you specific legal rights, and you may possess other rights that vary from state to state.

The above protection will continue for 1 year.

To Obtain Service Under Warranty

Write to:

Allora USA Manufacturing Company
Attention: Customer Care
22713 Commerce Center Ct. Suite 140 Dulles, VA 20166

Include a letter containing the following information:

Faucets

Allora USA Faucets Warranty

FOR RESIDENTIAL INSTALLATIONS: ALLORA USA warrants this product to be free from defects in materials or workmanship for as long as the original consumer purchaser owns this product. Proof of purchase (original sales receipt) from the original consumer purchaser must be made available to ALLORA USA for all warranty claims. This warranty is nontransferable. It does not apply in the event of product damage due to the use of other than genuine ALLORA USA replacement parts, installation error, abuse, misuse, or improper care and maintenance (whether performed by a plumber, contractor, service provider, or member of the purchaser’s household). The warranty excludes damage due to aggressive air or water conditions, or harsh or abrasive cleaners and/or materials. ANY PART OR PRODUCT REPAIRED OR ALTERED IN ANY MANNER WITHOUT WRITTEN AUTHORIZATION FROM ALLORA USA WILL VOID THE WARRANTY. YOU MUST HAVE THE FAUCET BOX. Registration must be done within 30 days of original purchase.

From time to time, we will change design specifications and materials as conditions require and improvements are developed. We have no obligation to incorporate such changes in the products we previously manufactured. Allora USA may elect to repair or replace any defective Allora USA product covered by our warranty. Allora USA is not held responsible for the shipping costs of items that need to be repaired.

Limitation on Duration of Implied Warranties. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation of Special, Incidental, or Consequential Damages. ALLORA USA SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. ALLORA USA SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE FAUCET RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT, OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE, OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Some states/provinces do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations and exclusions may not apply to you.

FOR COMMERCIAL INSTALLATIONS: For all industrial, commercial, and business usage the warranty period is five years, from the date of purchase, and except for duration, all other aforementioned warranty terms apply. For both Residential and Commercial warranties, batteries are not included in the warranty.

When used in a leased or rented residential single or multi-family unit, including duplexes, townhomes, condominiums, and apartments, Allora USA warrants the faucet to be free from defects in material and workmanship for a period of ten (10) years to the original consumer who owns the property but does not live there. Excluded are installations in public, industrial, or for any business purpose, such as hospitality or healthcare, which would be considered a commercial use.

ALLORA USA will provide free of charge, at its sole option, replacement part(s) or product (or if no longer available, a comparable product) to replace those which have proven defective in materials or workmanship. The warranty does not cover the shipping cost of parts or the handling of shipping. This warranty does not cover labor charges incurred and/or damage sustained in installation, repair, or replacement, nor incidental or consequential damages. This warranty applies only to ALLORA USA faucets manufactured after June 1, 1996, and installed in the United States, Mexico, and/or Canada.

THIS WARRANTY IS EXCLUSIVELY IN LIEU OF ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

This warranty gives the original consumer purchaser of an ALLORA USA faucet specific legal rights which may vary from state to state or from province to province. In some states or provinces, the exclusion or limitation of incidental or consequential damages is not allowed, so those exclusions may not apply to you.

** IF THE FAUCET HAS BEEN INSTALLED, IT CAN NOT BE RETURNED. IF THE FAUCET IS DEFECTIVE, WE WILL FIRST ATTEMPT TO FIND AN ONSITE FIX BY PHONE OR BY SENDING REPLACEMENT PARTS (SHIPPING IS NOT INCLUDED). IF THE FIX CAN NOT BE DONE ON-SITE. WE WILL TAKE BACK THE FAUCET, FIX IT AND RETURN IT AT NO COST TO THE CUSTOMER. AT ANY POINT, SHIPPING COSTS ARE NOT COVERED UNDER THE WARRANTY.

Parts & Accessories

One Year Parts & Accessory Warranty

Allora USA warrants to the original purchaser that all our accessories and replacement parts will be free from defects in material and workmanship under normal use for one full year.

Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, environmental conditions, improper installation, storage, and handling, nor any labor expenses. Allora USA may elect to repair or replace any defective Allora USA accessory covered by our warranty.

Damaged Goods

Information Of Damaged Goods

To submit a damage claim correctly, we require clear images of the damaged product and its packaging. These images are essential because it helps us assess the cause of the damage. The photos we require must show the damage to the goods, the external packaging, as well as the material on the inside of the package.

External Packaging

  • Take a photo of all sides of the package or pallet. Including the top and the bottom of the package(s).
  • Take a photo of the shipping tape that was used to seal your box or pallet.
  • Take a photo of the box certification, all shipping labels, and packing slip.
  • Take a photo of the printed box size.

Internal Packaging

  • Take a photo of the internal packaging used to ship the product or pallet.
  • Take a photo of all internal packaging materials used to protect the product during transit.

Damaged Item(s)

  • Take a photo of the damaged item(s) in their entirety.
  • Photo must show the damage to the item(s).

Important

  • Do not provide only a close-up or zoomed photograph of the damaged item(s).
  • The entire item(s) must be photographed.
  • All photos must be clear.
  • Retain damaged item(s) as well as the packaging until your claim is settled. Carrier may want to pick up the damaged item and its packaging.
  • Provide the current location of the damaged product.

*** Failure to provide all documents and failure to follow any of the instructions listed above will result in the claim being rejected.