Damaged or Incorrect Item Return Policy
Allora USA will replace all damaged (manufacture or shipping ) or incorrect items within 7 days of delivery. For items incorrectly purchased, the original shipping fee will be deducted from the refund and/or if the returned item has been used or damaged by the owner it will be subject to a min of 20% fee that will be deducted from the refund. Please inspect the sink within this timeline and call 1-888-MY-ALLORA to report any damage/error. Damaged or incorrect sinks or faucets will be replaced at the time the report is made, if the report is filed within 7 days of delivery.
Sink Return Policy
Allora USA will accept returns of unwanted sinks within 30 days of the original date of purchase. Prior to return, you must contact 1-888-MY-ALLORA. No returns will be accepted without prior authorization. The sink must be returned to ALLORA USA in undamaged, unused condition with original packaging and accessories included. All returned items are subject to inspection before a credit will be issued. All returned items will be subject to a 20% re-stocking fee. All shipping charges are non-refundable and you will be responsible for return shipping charges.
Faucet Return Policy
ALLORA USA will accept returns of unopened and sealed faucets within 30 days of purchase. All returned faucets are subject to a 20% restocking fee. ALL SHIPPING CHARGES ARE NON-REFUNDABLE AND YOU WILL BE RESPONSIBLE FOR RETURN SHIPPING CHARGES.Returns must be reported within 30 days of the original date of purchase and faucets must be returned to ALLORA USA in undamaged, unused condition with original packaging and accessories included. No returns will be accepted without prior authorization.
** IF THE FAUCET HAS BEEN INSTALLED, IT CANNOT BE RETURNED. IF THE FAUCET IS DEFECTIVE, WE WILL FIRST ATTEMPT TO FIND AN ONSITE FIX BY PHONE OR SENDING A REPLACEMENT PARTS ( SHIPPING IS NOT INCLUDED ). IF THE FIX CANNOT BE DONE ON SITE. WE WILL TAKE BACK THE FAUCET, FIX IT AND RETURN IT AT NO COST TO THE CUSTOMER. AT ANY POINT, SHIPPING COSTS ARE NOT COVERED UNDER THE WARRANTY.